Frequently Asked Questions
How do I get an Oursalon2u salon code so I can begin buying online?
You can only receive an Oursalon2u.com salon code from an
oursalon2u member salon. If you were directed here from a salon please contact them and ask for an Oursalon2u code.
Do I have to pay for the salon code?
No! The salon
codes are free to customers of participating Oursalon2u member salons.
Can I purchase online without having a salon code?
No! The Oursalon2u program prohibits the sales of
professional salon products to unauthorized users. Customers may only purchase
through oursalon2u if they have a registered
using a valid salon code.
How do I get the $10.00 off?
Your order must be $25.00 or more
before shipping charges to receive the $10.00 off. If you place an order for the
first time but do not exceed the $25.00 minimum, the next time you order the
$10.00 off will still apply.
Are the products guaranteed?
Oursalon2u offers a 100% satisfaction guarantee. If you are not completely satisfied with the performance of your
product you may return it to oursalon2u for a full refund. This refund will be
applied to your credit card upon receipt of the merchandise. Shipping charges
will be refunded if the products were sent to you in error.
Why aren't all the products at my salon on the website?
Oursalon2u.com is an extension of your neighborhood salon and
offers a select product line for sale online. Your salon might also offer
product lines that are not provided by Oursalon2u.com. These other product lines
can only be purchased at the salon level. Oursalon2u is always adding new
products and new product lines to its inventory. It is recommended to check the
site regularly for product updates.
What is the policy on back-orders or discontinued items?
Occasionally certain products are manufacturer back-ordered or
discontinued. We will inform you by e-mail or on the invoice with your package
if any products will not be included in your order. If a product you ordered is
temporarily unavailable, that product is automatically put on back-order for
shipment at a later date. Remaining products on the order will be shipped on
schedule. There is no extra charge for additional shipments due to back-ordered
products. If a product is no longer available, that product is automatically
cancelled. Remaining products on the order will be shipped on schedule. We will
credit your charge card for any discontinued items.
How does Oursalon2u handle returns?
You can return products purchased from us within thirty (30) days of the order date. Excluded items
include: Hair Brushes, Combs, Hair Accessories, Tweezers, Scissors, and
Clippers. To return a product simply repack it, indicate a reason for the
return, and include a copy of the packing invoice. If you do not have the
packing invoice then simply write the order number on a separate piece of paper.
Your charge card will be credited upon receipt of the returned products. Do
not return merchandise to the salon where you received your passport/salon code.
Problems, Questions, Suggestions?
If you have any problems with your order, please don't hesitate to
What if I did not get my order?
You should receive your order within 2-5 business days. If you have not received your order within this time
period and you have not received an e-mail from Oursalon2u stating that your
package will be delayed due to a back-order, please use the
Contact Us form to describe
the problem with your order. We will research the reason for the delay and
provide you with a prompt response.
I did not get what I ordered!
Please use the Contact Us
form to describe the problem with your order. We will take action to correct your order.